Frequently Asked Questions
Everything you need to know about your Banila Co favorites
What is the shelf life of the Clean It Zero cleansing balm?
Our cleansing balms typically have a shelf life of 36 months unopened and should be used within 12 months after opening for maximum efficacy.
Are Banila Co products cruelty-free?
Banila Co is committed to providing high-quality skincare and does not conduct animal testing on our products, except where required by law.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products safe for sensitive skin?
Many of our products, including the Clean It Zero Purifying variant, are specifically formulated with skin-calming ingredients to be gentle on sensitive skin types.