Returns & Exchanges
At Banila Co, we want you to be completely satisfied with your glow. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unused products in their original packaging to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing